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m.schoen View Drop Down
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Joined: 08 Sep 2014
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Points: 13 		Post Options Post Options   Thanks (1) Thanks(1)   Quote m.schoen Quote  Post ReplyReply Direct Link To This Post Topic: Root Element is Missing
    Posted: 08 Sep 2014 at 11:03pm
Hello,

I have downloaded the PCB Library Expert, installed it and then I started the .exe-file. The little white loading window appears. After 20 seconds , an error message appears, which says following:

---------------------------
LPMath
---------------------------
System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at ..(String )

   at FPXFootprint_DLL.ModuleSafeNet.()
---------------------------
OK   
---------------------------

At least the program starts after clicking on OK, and it seems to work, but it doesn't find my network license on the server (I've installed HASP License Manager, too).

Do you know a solution?

Thank you.

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Nick B View Drop Down
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Points: 1947 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2014 at 7:23am

It looks like you may not have the .NET Framework installed. You can get it from Microsoft here.
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m.schoen View Drop Down
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Joined: 08 Sep 2014
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The newest version of .NET Framework is installed.
The HASP SRM Admin Control Center shows no errors.

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Nick B View Drop Down
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Points: 1947 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2014 at 10:46pm

I'm replying directly to your email, we'll try a couple different things. We may have to do a shared desktop. Regardless, let's try resolving this issue offline for now...
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andreaswbj View Drop Down
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Points: 18 		Post Options Post Options   Thanks (1) Thanks(1)   Quote andreaswbj Quote  Post ReplyReply Direct Link To This Post Posted: 24 Nov 2014 at 3:58am
Hi,
Did you find the source of the problem?
I have a customer with the problem as well.
They are shifting from windows xp to windows 7 64 bit
The license is on a server and the xp Pc had no problem getting the license from the server.
the win. 7 pc can see the license on http://localhost:1947/_int_/devices.html
but when starting PCB Library Expert Pro the same error as above appear.
BR
Andreas
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Nick B View Drop Down
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Points: 1947 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 24 Nov 2014 at 1:00pm

This issue was resolved, please download again from www.PCBLibraries.com/downloads and let me know. If you still have issues, please contact me offline - see the Contact/Support link on the main page of our site.

Regards,
Nick
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andreaswbj View Drop Down
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Joined: 10 Apr 2014
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Points: 18 		Post Options Post Options   Thanks (1) Thanks(1)   Quote andreaswbj Quote  Post ReplyReply Direct Link To This Post Posted: 25 Nov 2014 at 12:34am
Hi Nick,
I will try that,
we saw the problem on
Library Expert Release: 2015.03
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Nick B View Drop Down
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Points: 1947 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 25 Nov 2014 at 11:20am

Please try the following:

  1. Ensure the USB Key is plugged in

  2. Go to this link:

    http://localhost:1947/_int_/diag.html

  3. Scroll down to the “Run-time” section

  4. Copy/paste that section
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andreaswbj View Drop Down
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Points: 18 		Post Options Post Options   Thanks (1) Thanks(1)   Quote andreaswbj Quote  Post ReplyReply Direct Link To This Post Posted: 05 Dec 2014 at 1:41am
Runtime said.

Run-time Installer 5.40.6920.1
Run-time Package 0.0
hardlock.sys 3.50
fridge_lib 1.7.6893
aksdf.sys 1.30
aksfridge.sys 1.29.6880 (1,0,0)

So since runtime package wasn't correct registred I followed cmd line hasp uninstall and reinstall guide in the link below.
http://www.pcblibraries.com/products/fpx/userguide/default.asp?ch=72

Ran a command prompt as admin
and typed:
net stop "HASP Loader"
haspdinst.exe -kp - fr -r -purge
haspdinst.exe -kp - i
net start "HASP Loader"

Then it was updated correctly and the product could pull the license from the server.

Thanks for the help Nick
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