Print Page | Close Window

Root Element is Missing

Printed From: PCB Libraries Forum
Category: PCB Footprint Expert
Forum Name: Questions & Answers
Forum Description: issues and technical support
URL: https://www.PCBLibraries.com/forum/forum_posts.asp?TID=1417
Printed Date: 23 Nov 2024 at 6:07am


Topic: Root Element is Missing
Posted By: m.schoen
Subject: Root Element is Missing
Date Posted: 08 Sep 2014 at 11:03pm
Hello,

I have downloaded the PCB Library Expert, installed it and then I started the .exe-file. The little white loading window appears. After 20 seconds , an error message appears, which says following:

---------------------------
LPMath
---------------------------
System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at ..(String )

   at FPXFootprint_DLL.ModuleSafeNet.()
---------------------------
OK   
---------------------------

At least the program starts after clicking on OK, and it seems to work, but it doesn't find my network license on the server (I've installed HASP License Manager, too).

Do you know a solution?

Thank you.



Replies:
Posted By: Nick B
Date Posted: 09 Sep 2014 at 7:23am

It looks like you may not have the .NET Framework installed. You can get it from Microsoft http://www.microsoft.com/en-us/download/details.aspx?id=17851" rel="nofollow - here .



-------------
Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn

Posted By: m.schoen
Date Posted: 09 Sep 2014 at 10:46pm
The newest version of .NET Framework is installed.
The HASP SRM Admin Control Center shows no errors.


Posted By: Nick B
Date Posted: 10 Sep 2014 at 10:46pm

I'm replying directly to your email, we'll try a couple different things. We may have to do a shared desktop. Regardless, let's try resolving this issue offline for now...



-------------
Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn

Posted By: andreaswbj
Date Posted: 24 Nov 2014 at 3:58am
Hi,
Did you find the source of the problem?
I have a customer with the problem as well.
They are shifting from windows xp to windows 7 64 bit
The license is on a server and the xp Pc had no problem getting the license from the server.
the win. 7 pc can see the license on  http://localhost:1947/_int_/devices.html" rel="nofollow - http://localhost:1947/_int_/devices.html
but when starting PCB Library Expert Pro the same error as above appear.
BR
Andreas

Posted By: Nick B
Date Posted: 24 Nov 2014 at 1:00pm

This issue was resolved, please download again from http://www.PCBLibraries.com/downloads" rel="nofollow - www.PCBLibraries.com/downloads and let me know. If you still have issues, please contact me offline - see the Contact/Support link on the main page of our site.

Regards,
Nick



-------------
Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn

Posted By: andreaswbj
Date Posted: 25 Nov 2014 at 12:34am
Hi Nick,
I will try that,
we saw the problem on
Library Expert Release: 2015.03

Posted By: Nick B
Date Posted: 25 Nov 2014 at 11:20am

Please try the following:

  1. Ensure the USB Key is plugged in

  2. Go to this link:

    http://localhost:1947/_int_/diag.html" rel="nofollow -

    Scroll down to the “Run-time” section

  3. Copy/paste that section




-------------
Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn

Posted By: andreaswbj
Date Posted: 05 Dec 2014 at 1:41am
Runtime said.

Run-time Installer 5.40.6920.1
Run-time Package 0.0
hardlock.sys 3.50
fridge_lib 1.7.6893
aksdf.sys 1.30
aksfridge.sys 1.29.6880 (1,0,0)

So since runtime package wasn't correct registred I followed cmd line hasp uninstall and reinstall guide in the link below.
http://www.pcblibraries.com/products/fpx/userguide/default.asp?ch=72

Downloaded the  http://www.pcblibraries.com/downloads/HASP_Run-time_cmd_line.zip" rel="nofollow - HASP Command Line Installer
Ran a command prompt as admin
and typed:
net stop "HASP Loader"
haspdinst.exe -kp - fr -r -purge
haspdinst.exe -kp - i
net start "HASP Loader"

Then it was updated correctly and the product could pull the license from the server.

Thanks for the help Nick


Print Page | Close Window