Some Anti-virus Programs Throwing False Alerts

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We've heard a report about a problem with running the Footprint Expert while AVAST Antivirus is running in the background. No specifics message was provided to us; we contacted AVAST and notified them of this false positive. It looks like the following/latest AVAST version does not cause any problems:
Virus definitions version 120911-1
Program Version 7.0.1446
Alternative
Alternatively, you might consider using the free Microsoft Security Essentials Antivirus. You might find the almost daily updates a bit inconvenient... or maybe very CONVENIENT as you've always got a fresh anti-virus update.

Run as Administrator
One last thing, make sure to run the Footprint Expert Run As Administrator.

If you experience any problems, please do not hesitate to contact us directly.

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Nick B Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 02 Jan 2012 Status: Offline Points: 1904	Post Options Post Reply Quote Nick B Report Post Thanks(0) Quote Reply Topic: Some Anti-virus Programs Throwing False Alerts Posted: 11 Sep 2012 at 3:49pm
	We've heard a report about a problem with running the Footprint Expert while AVAST Antivirus is running in the background. No specifics message was provided to us; we contacted AVAST and notified them of this false positive. It looks like the following/latest AVAST version does not cause any problems: Virus definitions version 120911-1 Program Version 7.0.1446 Alternative Alternatively, you might consider using the free Microsoft Security Essentials Antivirus. You might find the almost daily updates a bit inconvenient... or maybe very CONVENIENT as you've always got a fresh anti-virus update. Run as Administrator One last thing, make sure to run the Footprint Expert Run As Administrator. *If you experience any problems, please do not hesitate to contact us directly.*



Tom H Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 05 Jan 2012 Location: San Diego, CA Status: Offline Points: 5716	Post Options Post Reply Quote Tom H Report Post Thanks(0) Quote Reply Posted: 19 Dec 2012 at 10:41am
	We're having the same problem with AVG anti-virus throwing a False virus error message. We are contacting AVG to correct the issue. If you have any problems with this, please let us know.

Nick B Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 02 Jan 2012 Status: Offline Points: 1904	Post Options Post Reply Quote Nick B Report Post Thanks(0) Quote Reply Posted: 20 Dec 2012 at 8:03am
	The latest AVG definitions just released should resolve this issue. I tried it on my end and we’re in the clear now. Please update your AVG as described in FAQ 4479: http://www.avg.com/faq?num=4479 When the update is completed, AVG will automatically restore the falsely detected file from the AVG Virus Vault to its original location.

nancywilson Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 17 Oct 2018 Status: Offline Points: 1	Post Options Post Reply Quote nancywilson Report Post Thanks(0) Quote Reply Posted: 17 Oct 2018 at 2:17am
	I am getting the virus and security issue in my system. What should I do to resolve this issue? I install Avast antivirus and also try on avast customer service for the help purpose but did not get any response.

Nick B Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 02 Jan 2012 Status: Offline Points: 1904	Post Options Post Reply Quote Nick B Report Post Thanks(0) Quote Reply Posted: 17 Oct 2018 at 5:33am
	I will contact you offline to get more details so we can report this false positive.
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