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Can't Download PADS BlazeRouter Training
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Nick B View Drop Down
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Joined: 02 Jan 2012
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Points: 1904 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 08 Sep 2013 at 8:13pm

I've now narrowed this down to a potential connection issue... Please:

  1. Click "Start"
  2. Type "CMD"   press [ENTER]
  3. Type "tracert 75.103.118.4"
  4. Give it 1-2 minutes to run, until you see "Trace complete."
  5. Right-Click, "Select All"
  6. Contact us and paste the results of the trace so I can see the connections that seem to be problematic.
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Hawk44 View Drop Down
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Joined: 06 Sep 2013
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Points: 42 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hawk44 Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2013 at 11:20am

Wow......Got to say I am impressed with how you have stuck with this, thanks.

C:\Users\Owner>tracert 75.103.118.4

Tracing route to ns2.pcblibraries.com [75.103.118.4] over a maximum of 30 hops:

  1    20 ms    15 ms     3 ms  10.0.0.1
  2     9 ms     3 ms     3 ms  192.168.1.254
  3    35 ms    17 ms    13 ms  72.157.7.3
  4    23 ms    20 ms    21 ms  70.159.235.53
  5    26 ms    24 ms    23 ms  12.81.72.88
  6    25 ms    29 ms    41 ms  12.81.32.28
  7    29 ms    24 ms    30 ms  12.81.32.43
  8    25 ms    24 ms    24 ms  74.175.192.198
  9    36 ms    35 ms    34 ms  cr1.nsvtn.ip.att.net [12.122.148.14]
 10    38 ms    37 ms    35 ms  cr2.attga.ip.att.net [12.122.28.105]
 11    33 ms    38 ms    38 ms  12.122.140.245
 12    37 ms    35 ms    43 ms  192.205.37.166
 13     *        *        *     Request timed out.
 14    91 ms    87 ms    85 ms  63.148.218.166
 15    86 ms    93 ms    97 ms  216.197.122.66
 16    87 ms    87 ms    89 ms  216.119.120.118
 17    89 ms    84 ms    90 ms  ns2.pcblibraries.com [75.103.118.4]
 
Trace complete.
 
C:\Users\Owner>
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Nick B View Drop Down
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Points: 1904 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2013 at 11:42am
The ISP has been put on alert of the timeout of their server - has this issue been fixed for you yet?
 
Nick
 
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Nick B View Drop Down
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Points: 1904 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2013 at 2:33am
Please try again -- Hawk44, I'm particularly interested if this resolved he D/L issue for the large files you're trying to get...
Although I still cannot replicate the download problem on my end, I'm pretty confident the issue is now finally resolved. If the download doesn't work for you via the "Accept" button, please select the ("trouble downloading") link below the button:
 
 
 
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Hawk44 View Drop Down
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Points: 42 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hawk44 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Sep 2013 at 12:57pm
Thanks to Nick and everyone who helped with my problem.

I didn't see it before or pay attention but clicking on the "trouble downloading" link fixed it.

Got both downloads and learned something, good combo.

DoneBig smile
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Nick B View Drop Down
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Points: 1904 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nick B Quote  Post ReplyReply Direct Link To This Post Posted: 18 Sep 2013 at 1:04pm
You're welcome. That link was there on and off as I was refining the streaming method. It's very clunky now but it works safely even through servers with unusually high latency, but in the coming weeks I'm hoping to streamline it and make it the primary method of downloading.

Thanks for your patience on an issue I still cannot replicate on my end!
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