Norton Protection Error During Installation
Printed From: PCB Libraries Forum
Category: PCB Footprint Expert
Forum Name: Questions & Answers
Forum Description: issues and technical support
URL: https://www.PCBLibraries.com/forum/forum_posts.asp?TID=947
Printed Date: 22 Nov 2024 at 5:03pm
Topic: Norton Protection Error During Installation
Posted By: lalexman
Subject: Norton Protection Error During Installation
Date Posted: 23 May 2013 at 2:35pm
|
Hi, |
Replies:
Posted By: Nick B
Date Posted: 23 May 2013 at 3:51pm
|
We scan releases on our end and they are virus free -- do you get any specific error I can give Symantec? What is the name of the virus Norton 'finds'? It looks like a false positive and I'll try to get this cleared up ASAP once I hear back from you. Nick |
Posted By: dwaltoneng
Date Posted: 23 May 2013 at 5:28pm
|
I tried the online scanners www.virustotal.com and http://www.virscan.org/" rel="nofollow - http://www.virscan.org/ http://www.virustotal.com" rel="nofollow - www.virustotal.com listed Ikarus showing a Backdoor.Win32.Xtreme infection http://www.virscan.org" rel="nofollow - www.virscan.org listed a-squared showing a Backdoor.Win32.Xtreme!IK infection but Ikarus said it was ok. The two positive results would have to be questionable.
|
Posted By: Nick B
Date Posted: 23 May 2013 at 7:12pm
|
Thanks for reporting these.VirScan.org uses multiple definition tables, and the "asquared" definitions on virscan.org are showing the false positive - asquared used to be a free version of what is now Emsisoft, so I don't know how old/outdated those definitions are. All other definitions, including Norton don't see a problem with the DLL. I reported this to both, Emsisoft and VirScan.org. I also reported the issue to Virustotal.com; apparently they use multiple definitions, and Ikarus (one of their 47 virus def tables) sneezes when it sniffs the fpxglobal.dll -- hopefully they will fix this soon. Symantec was notified as well... but I couldn't give them any details (eg virus name/type, latest definition date, etc) as none were provided above, but I'm hoping they can find the issue... |
Posted By: Nick B
Date Posted: 23 May 2013 at 8:31pm
| Leonard - I got your email with the details, thanks!!! |
Posted By: Nick B
Date Posted: 24 May 2013 at 3:01am
For those wondering, Ikarus took the cake (on response time). Ikarus definitions are hosted on VirusTotal.com. They were first to respond that the false positive was resolved and will upload with the next update "soon".
Of course rapid response while very nice, doesn't change my preference as to who I think has the better overall protection... 
|
Posted By: Nick B
Date Posted: 24 May 2013 at 9:25am
|
Norton claims they will very shortly update their definitions with a fix for the false positive alarm on the PCB Library Expert. Please download and let me know if you still have this issue so I can follow up with them. Thanks!
|
Posted By: lalexman
Date Posted: 26 May 2013 at 6:09am
| It work now. Thanks Nick. |
Posted By: Nick B
Date Posted: 26 May 2013 at 8:21am
Glad the problem is solved.Three days, and over a weekend. Let's see your local CAD vendor do that! 
|
Posted By: lalexman
Date Posted: 26 May 2013 at 8:29am
|
Yes your support and willingness to listen to the customers is excellent. Can you please develop CAD software next!!
|
Posted By: Mattylad
Date Posted: 27 May 2013 at 10:37am
Don't worry - I am sure Tom has plans for that in his Global domination plans to take over the world  
|
Posted By: Nick B
Date Posted: 27 May 2013 at 11:40am
...which are well underway.Buah haha hah hah!! 
|