Update Broken
Printed From: PCB Libraries Forum
Category: PCB Footprint Expert
Forum Name: Questions & Answers
Forum Description: issues and technical support
URL: https://www.PCBLibraries.com/forum/forum_posts.asp?TID=2665
Printed Date: 25 Nov 2024 at 1:19pm
Topic: Update Broken
Posted By: phil.holden
Subject: Update Broken
Date Posted: 18 Aug 2020 at 5:54am
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Hi, After updating LE Pro to version 2020.01 I am no longer able to 'Add Footprint to CAD Library' as the button remains greyed out (i populated using Demo). I have created the Cloud Activation Key and it is showing fine in my account. Any ideas? |
Replies:
Posted By: Tom H
Date Posted: 18 Aug 2020 at 6:59am
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The V2020 release was enhanced. Select "Help > Activate Cloud License" A Pro Key Activation Dialog Box will appear. Select the Blue Dot with the ? to open Help / Instructions. You login to your account and Copy/Paste the Activation Code Number into the Dialog Box. Select "Save New" and all the features turn on. There will be much better instructions coming today. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: SDTKO
Date Posted: 18 Aug 2020 at 8:04am
| Hmm, that's exactly what I did and my "Add Footprint to CAD Library" button remains grayed out as well. |
Posted By: phil.holden
Date Posted: 18 Aug 2020 at 8:20am
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Yes i have been over it a few times now and there's a problem for sure.... The Installed Options in the client doesn't indicate which output is preferred. Despite showing as Altium Designer in my account settings. |
Posted By: Tom H
Date Posted: 18 Aug 2020 at 8:24am
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We'll get this fixed for you. We'll send you an email with instructions and details. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: phil.holden
Date Posted: 18 Aug 2020 at 8:25am
| Thanks Tom. Much appreciated. |
Posted By: Nick B
Date Posted: 18 Aug 2020 at 1:06pm
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Please redownload 2020.01, the builds were updated that will very likely address your issue. It is possible that you may need to re-enter your key after install. Nick ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: SDTKO
Date Posted: 19 Aug 2020 at 12:31am
Thanks guys. New build works as expected  |
Posted By: phil.holden
Date Posted: 19 Aug 2020 at 1:06am
| All working here now Nick. Thanks for your help. |
Posted By: JCurtis
Date Posted: 19 Aug 2020 at 10:08am
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I downloaded the POD Builder 2020.01 (green button on the PCBL members downloads page) a few hours ago, and get the same issue as above. I put the details as above into the POD program as in the details shown here https://www.pcblibraries.com/products/fpx/userguide/default.asp?ch=310" rel="nofollow - https://www.pcblibraries.com/products/fpx/userguide/default.asp?ch=310 I presume it's the POD builder version I need to use my existing POD credits?
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Posted By: Nick B
Date Posted: 19 Aug 2020 at 10:23am
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I emailed you. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: phil.holden
Date Posted: 20 Aug 2020 at 2:11am
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Yes thanks Nick. New login is fine and all working again at this end. Much appreciated.
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Posted By: phil.holden
Date Posted: 20 Aug 2020 at 3:09am
| Actually Nick. I have noticed that whilst the 'advertising banner' changes. The Add Footprint to CAD Library transitions between being active and inactive. |
Posted By: Nick B
Date Posted: 20 Aug 2020 at 3:21am
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I will email you. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: pzt648485640
Date Posted: 20 Aug 2020 at 3:23am
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Unable to try Enterprise Edition; invalid license |
Posted By: Nick B
Date Posted: 20 Aug 2020 at 3:33am
I'll email you; it looks like you're using an expired SL provisional/evaluation license. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
pzt648485640 wrote:Posted By: pzt648485640
Date Posted: 20 Aug 2020 at 3:46am
| ？The enterprise version does not support cloud activation; secondly, not all companies are allowed to connect to the external network for network activation; especially if the enterprise-related design software is installed, the Internet is prohibited. |
Posted By: pzt648485640
Date Posted: 20 Aug 2020 at 3:58am
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Sorry; it was caused by my test error; I tested other versions earlier and the trial failed. Successfully tested under the virtual machine.
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Posted By: Nick B
Date Posted: 20 Aug 2020 at 4:08am
Please reply to my email to further discuss what you are using and how I can help. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: Tom H
Date Posted: 20 Aug 2020 at 8:23am
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You can get the Full Featured Library Expert Enterprise for Free. Just pay yearly maintenance to get all the updates. All our software including the new Symbol Expert is Free on a Cloud License. Pay the Yearly Maintenance and you can download and install the Library Expert Enterprise Cloud. You are then eligible to get all releases for a year, including the new 100% rewrite V2021 coming out October 1. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: SDTKO
Date Posted: 21 Aug 2020 at 2:34am
Same here.
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Posted By: Nick B
Date Posted: 21 Aug 2020 at 2:58am
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We'll look at this issue in a later build, likely in 2021, since the icon is enabled for most of the time. Thanks for reporting it.
------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: evan.cornell
Date Posted: 27 Aug 2020 at 6:05am
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I get the below error when installing 2020.01 today. "Selected library file is incompatible with this software version. Use Library Expert Version 2017 to update the file format or Contact PCB Libraries to request assistance." I am using the free Pro edition. Cloud key seemed to activate ok, although it wasn't straightforward that I had to save the Tool type in PCB Libraries online account to get the program to load the correct options, FYI.
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Posted By: Nick B
Date Posted: 27 Aug 2020 at 11:11am
You can use POD Credits with the Enterprise, Enterprise Cloud, or POD Builder. The issue was resolved it seems - please download a new build from http://www.PCBLibraries.com/downloads" rel="nofollow - www.PCBLibraries.com/downloads and try again. Regards, Nick ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |
Posted By: Nick B
Date Posted: 27 Aug 2020 at 11:12am
The issue was resolved it seems - please download a new build from http://www.pcblibraries.com/downloads" rel="nofollow -
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Posted By: cioma
Date Posted: 03 Sep 2020 at 3:55am
| Is it possible to convert HASP license to the cloud one in LE Enterprise v2020.01? |
Posted By: Nick B
Date Posted: 03 Sep 2020 at 4:07am
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Yes, I will contact you offline. ------------- Stay connected - follow us! https://twitter.com/PCBLibraries" rel="nofollow - X - http://www.linkedin.com/company/pcb-libraries-inc-/" rel="nofollow - LinkedIn |